Terms of Service
Our ToS covers account rules, game fairness and dispute resolution; this privacy policy focuses exclusively on data collection and protection.
LEGAL REFERENCE
Your privacy is how we build trust with Indonesia
We collect, store and protect your personal data with the same care you expect when you open an account, deposit via DANA, OVO, GoPay or QRIS, and explore...
Data SecurityPayment ProtectionYour ControlClear TransparencySupported Regions
What we collect and why
When you join puasbet, we gather your name, email, phone number, address and payment details to verify your identity, process withdrawals and keep your account secure. We also record your activity—games played, bets placed, login times—to detect fraud, improve our service and comply with Indonesian regulations where applicable. Your data stays encrypted on secure servers. We never sell your information to third
parties. Payment processors handling DANA, OVO, GoPay and QRIS transactions receive only what's needed to complete your deposit or withdrawal safely.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
HELP CHANNELS
Questions about your privacy?
Team online
Email Support
Write to our privacy team with any questions about how we handle your data, what information we keep, or how to request access to your records.
Live Chat
Chat with our support agents during operating hours to clarify privacy concerns, data retention practices or account information requests in real time.
Account Settings
View and manage your personal details, communication preferences and data-sharing choices directly from your puasbet account dashboard anytime.
REVIEW SIGNALS
How we earn your confidence
Encryption Standard
All account logins, payment submissions and personal records travel over TLS 1.2+ encryption, the same protocol banks and government agencies...
Third-Party Audits
We commission independent security reviews to verify our data handling, server isolation and backup procedures meet industry benchmarks for online...
Compliant Architecture
Our systems follow Indonesian data protection guidelines and regional payment security standards to ensure your information travels safely through regulated...
No Data Brokers
We retain your personal information only as long as your account exists or as required by law. We do not...
Transparent Logging
Every access to your account—login, deposit, withdrawal, game round—is logged with timestamps. You can review your activity history from the...
Incident Response
If we detect unauthorized access or a breach affecting your data, we notify you directly and transparently, with steps we've...
SIDE BY SIDE
Consistency across our policies
Cookie Policy
Separate from privacy: explains how we use tracking pixels and session cookies to remember your preferences and secure your login across devices.
Payment Security
Our payment addendum details how DANA, OVO, GoPay and QRIS transactions are routed through certified processors, not covered here in full detail.
Affiliate Disclosure
If you refer a friend, we handle that data separately under affiliate terms; this policy covers your personal account data only.
Anti-Fraud Policy
Describes how we use your data to detect cheating or account takeover attempts; privacy policy explains data storage and your access rights to that information.
Responsible Account Use
Outlines account features; privacy policy clarifies how optional preference data you submit is stored and never shared with third parties without permission.
Mobile App Privacy
Our app privacy notice covers app-specific permissions (camera, location if applicable); this policy covers web and app account data uniformly.
What makes our privacy framework stand out
Indonesian-First Compliance
We've built our data infrastructure around Indonesian law, meaning your account and payment records receive protections tailored to local regulations and supported regions.
Real-Time Access Requests
Rather than waiting weeks, you can download a copy of your personal data, login history and transaction records from your settings panel immediately.
Granular Consent Controls
Choose which marketing emails you receive, opt out of profiling for game recommendations, and toggle communication preferences without affecting your account access or withdrawals.
Payment Method Isolation
Your DANA, OVO, GoPay and QRIS details are stored separately from your game history, so payment networks never see your gaming behaviour and game logs never expose payment credentials.
Automatic Data Cleanup
After account closure, we retain minimal data only for dispute resolution or regulatory compliance. Promotional data and ad profiles are purged within 90 days.
Direct Processor Links
DANA, OVO, GoPay and QRIS connections are direct; we don't resell or cross-reference your payment history with analytics platforms or data aggregators.
Common privacy questions answered
We delete personal identifiers within 30 days of closure. Anonymized game and transaction records are retained for one year to comply with Indonesian accounting and dispute-resolution rules, then permanently removed.
Yes. Open your account settings, select Privacy, and click 'Export My Data.' Within 24 hours, you'll receive a file containing your profile, login history, game activity and deposit records in machine-readable format.
Payment credentials are encrypted end-to-end and stored on isolated, PCI-compliant servers separate from your account profile. We never log or cache your payment passwords or card numbers; processors handle those directly.
No. We share data only with payment processors (DANA, OVO, GoPay, QRIS operators) to complete your transaction, and with Indonesian authorities if legally required. No third-party marketing or analytics firms receive your personal information.
Active account history is retained indefinitely while your account is open. After closure, anonymized game logs remain for 12 months for regulatory compliance, then are permanently deleted beyond recovery.
Contact our support team immediately via live chat or email. We'll lock your account, review login logs, and guide you through a password reset and two-factor authentication setup to secure your account within hours.
Absolutely. In your account settings under Privacy, you can disable personalized game suggestions, marketing profiling and behavioural analytics. Your account functions normally without these preferences.